Frequently Asked Questions
Everything you need to know about your style journey with The Collagen Co USA.
How long will it take to receive my order?
Standard shipping within the USA typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.
Do you offer international shipping?
Currently, The Collagen Co USA ships exclusively within the United States and its territories. We are looking to expand our shipping capabilities to international destinations in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your garments sustainably sourced?
We are committed to ethical fashion. Our collection features premium materials sourced from suppliers who adhere to strict environmental and labor standards to ensure high-quality, responsible products.